Customer Service Center Survey

The feedback you provide on this form is used to review, sustain and improve quality and customer service within the Customer Service Center.

If you have a specific question regarding a service, please email us.

Customer Service Center

480-503-6800

If known, please indicate the name of the representative who assisted you.

My contact with Gilbert was in the following manner:

Over the phone

Via Email

Survey Matrix
	Very Satisfied	Somewhat Satisfied	Neutral	Somewhat Dissatisfied	Very Dissatisfied
I was assisted promptly	I was assisted promptly/Very Satisfied	I was assisted promptly/Somewhat Satisfied	I was assisted promptly/Neutral	I was assisted promptly/Somewhat Dissatisfied	I was assisted promptly/Very Dissatisfied
I was provided with courteous and professional customer service	I was provided with courteous and professional customer service/Very Satisfied	I was provided with courteous and professional customer service/Somewhat Satisfied	I was provided with courteous and professional customer service/Neutral	I was provided with courteous and professional customer service/Somewhat Dissatisfied	I was provided with courteous and professional customer service/Very Dissatisfied
The team member was informative and helpful	The team member was informative and helpful/Very Satisfied	The team member was informative and helpful/Somewhat Satisfied	The team member was informative and helpful/Neutral	The team member was informative and helpful/Somewhat Dissatisfied	The team member was informative and helpful/Very Dissatisfied
My questions were answered with clear and accurate responses	My questions were answered with clear and accurate responses/Very Satisfied	My questions were answered with clear and accurate responses/Somewhat Satisfied	My questions were answered with clear and accurate responses/Neutral	My questions were answered with clear and accurate responses/Somewhat Dissatisfied	My questions were answered with clear and accurate responses/Very Dissatisfied

How did you feel at the end of your contact with the representative?

Are there any comments you would like to add?

Phone Number I called from

Email I used during the exchange