Section 1 of 1 in this document

Customer Service Center Survey

The feedback you provide on this form is used to review, sustain and improve quality and customer service within the Customer Service Center.

If you have a specific question regarding a service, please email us.

Customer Service Center

480-503-6800

If known, please indicate the name of the representative who assisted you.

My contact with Gilbert was in the following manner:

Over the phone

Via Email

Survey Matrix

Very Satisfied

Somewhat Satisfied

Neutral

Somewhat Dissatisfied

Very Dissatisfied

I was assisted promptly

I was assisted promptly/Very Satisfied

I was assisted promptly/Somewhat Satisfied

I was assisted promptly/Neutral

I was assisted promptly/Somewhat Dissatisfied

I was assisted promptly/Very Dissatisfied

I was provided with courteous and professional customer service

I was provided with courteous and professional customer service/Very Satisfied

I was provided with courteous and professional customer service/Somewhat Satisfied

I was provided with courteous and professional customer service/Neutral

I was provided with courteous and professional customer service/Somewhat Dissatisfied

I was provided with courteous and professional customer service/Very Dissatisfied

The team member was informative and helpful

The team member was informative and helpful/Very Satisfied

The team member was informative and helpful/Somewhat Satisfied

The team member was informative and helpful/Neutral

The team member was informative and helpful/Somewhat Dissatisfied

The team member was informative and helpful/Very Dissatisfied

My questions were answered with clear and accurate responses

My questions were answered with clear and accurate responses/Very Satisfied

My questions were answered with clear and accurate responses/Somewhat Satisfied

My questions were answered with clear and accurate responses/Neutral

My questions were answered with clear and accurate responses/Somewhat Dissatisfied

My questions were answered with clear and accurate responses/Very Dissatisfied

Are there any comments you would like to add?

Phone Number I called from

Email I used during the exchange